Equipment and Specifications | VoIP Solutions

Equip Your Team

The Right Hardware for
Every Need

Choose the perfect VoIP hardware to match your business needs, from sleek office phones to versatile headsets, ensuring every call is clear, professional, and reliable.

Corded Office Phones

Corded office phones are the cornerstone of any professional workspace. Designed for durability and superior call quality, these phones support advanced VoIP features to keep your business connected.

Cordless Phones

Enjoy the freedom to move while staying connected. Cordless phones offer mobility and convenience, making them perfect for dynamic work environments where flexibility is key.

Conference Phones

Enhance collaboration with crystal-clear audio designed for group settings. Conference phones are ideal for team meetings, delivering exceptional sound quality and VoIP functionality.

Headsets

Stay hands-free with high-quality VoIP business headsets. Perfect for multitasking, these headsets deliver clear audio and noise-canceling capabilities for seamless communication in any environment.

Softphone

Not big on physical phones?
Try a softphone app!

Unlike a hard phone, which is a physical device that connects to the internet via Wi-Fi or ethernet, a softphone operates entirely through software.

Requirements

Technical Requirements for Crystal-Clear Business Communications

For VoIP to deliver clear, reliable audio, network quality is key. Our team provides local support in Eastern Ontario to ensure your internet connection meets all VoIP requirements. Here’s what to consider:

Bandwidth

Look at your peak call volume and multiply by 0.2 Mbps for a safe bandwidth estimate. Example: 10 simultaneous calls x 0.2 Mbps = 2 Mbps Remember to consider both upload and download speeds since calls involve both receiving and transmitting digital audio.

Jitter & Ping

Aim for jitter under 30 ms and ping under 100 ms to reduce lag, call drops, and audio distortion. These are the general network performance requirements for reliable VoIP and help ensure consistent call quality for your users. Click here to test the quality of your current internet connection.

FAQ

Frequently Asked Questions About VoIP Services

What is VoIP, and how does it work?

VoIP (Voice over Internet Protocol) uses your internet connection to make and receive calls, converting voice signals into digital data.

How is VoIP different from traditional landlines?

VoIP uses the internet instead of copper wires, offering greater flexibility, advanced features, and typically lower costs.

Is VoIP reliable?

Yes, with a stable and high-speed internet connection, VoIP is highly reliable for business communication.

Can I keep my existing phone number when switching to VoIP?

Yes, our business phone services allow you to port your existing phone number seamlessly.

What about my toll-free numbers?

There’s no need to change your existing phone numbers, direct dial numbers (DID’s), or toll-free numbers.

Switching From Landlines to VoIP

Why should I switch from a landline to VoIP?

VoIP offers cost savings, advanced features, scalability, and the flexibility to work from anywhere with an internet connection.

Will I need new equipment to use VoIP?

Not necessarily. It is possible to use an adapter with many current devices, but for the best experience we recommend using VoIP-compatible deskphones, headsets, or our included softphone applications.

Switching From One VoIP Provider to Another

How difficult is it to switch from one VoIP provider to another?

Switching is straightforward, involving porting your number and configuring any new equipment or software.

Will I experience downtime during the switch?

We minimize downtime by coordinating the transition and setting up the new system before the switch.

Can I transfer my VoIP features to a new provider?

Yes, we offer an amazing suite of premium features like call forwarding, voicemail-to-email, auto-attendants and much more.

Cost and Setup Concerns

Is VoIP more expensive than traditional phone lines?

No, VoIP is often more cost-effective, especially for international and long-distance calls.

How long does it take to set up VoIP?

Setup is typically quick and can range from a few hours to a couple of days, depending on your system size and requirements.

Are there any hidden fees with VoIP?

Our pricing is transparent, with no hidden charges. All costs are detailed upfront.

What if I need to add or remove lines or extensions?

VoIP systems are extremely scalable and can be adjusted to meet your needs without significant costs or the need to make physical changes to cabling.

What happens to my phone service if the internet goes down?

Our VoIP system allows you to route calls to mobile devices in the case of an internet outage so you can maintain operations.

Will VoIP services function during power outages?

Services may be disrupted during power outages because they rely on your internet connection. However, using backup power supplies, switching to mobile devices, or forwarding calls elsewhere during the outage will let you stay connected.